Shipping
Orders are typically processed within 1-2 business days. Standard delivery within the United States usually takes 4-8 business days after the order is placed. Delivery times are estimates and may vary due to carrier delays, weather, holidays, or address issues.
We currently ship from our U.S. fulfillment partners and use carriers such as USPS, UPS, FedEx, or DHL, depending on destination and service availability.
Expedited shipping is not currently available unless shown at checkout. Tracking information will be emailed once your order ships.
Delivery?
All shipments will be delivered within 4 to 8 business days following the placement of your order. Please be advised that expedited or overnight shipping options are not available. We recommend taking this processing timeframe into account when placing your order.
Shipping Times:
All shipments will be delivered within 4 to 8 business days after the order is placed.
Please note that expedited or overnight shipping options are not available. Kindly consider this processing time when placing your order.
Shipping Policy:
North America: All orders will be shipped within 24 hours of the order being placed.
OXON Travel ships orders from U.S. —based fulfillment partners.
Processing Time
Orders are typically processed within 1—2 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.
Delivery Time
Standard delivery within the United States usually takes 4—8 business days after the order is placed. Delivery dates are estimates and may vary due to carrier delays, weather, holidays, or address issues.
Carriers
We use trusted carriers such as UPS, FedEx, or DHL depending on the destination and service availability.
Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
Expedited Shipping
Expedited or overnight shipping is not currently available unless shown at checkout.
Address Changes
If you need to update your shipping address, contact us as soon as possible at info@oxontravel.com
Address changes are only possible before an order has been fulfilled.
Delays:
If your package is delayed, please check the tracking link first. If tracking has not updated for several business days, contact us and we will help review the shipment with the carrier.
Return Policy:
We accept return requests within 2 days of delivery for items that arrive damaged, defective, or different from what was ordered.
To be eligible, the item must be unused, in its original packaging, with tags and proof of purchase. Approved returns must be shipped back within 8 days of delivery.
Customers are responsible for return shipping costs unless the return is due to our error or an item arrived damaged or defective.
A 10% restocking fee may apply to approved buyer's-remorse returns where applicable.
Restocking fees do not apply to verified damaged, defective, or incorrect items.
Final sale items, personalized items, gift cards, clearance items, and products marked "Final
Sale" are not eligible for return, exchange, or cancellation.
Returns and Refunds Policy:
We accept return requests within 2 days of delivery for items that arrive damaged, defective, or different from what was ordered.
Return Eligibility:
To qualify for a return, the item must be unused, in original condition, with tags, original packaging, and proof of purchase.
Return requests must be submitted within 2 days of delivery. Approved returns must be shipped back within 8 days of receiving the item.
Damaged, Defective, or Incorrect Items:
If your order arrives damaged, defective, or incorrect, email us at info@oxontravel.com
within 2 days of delivery. Please include your order number and clear photos of the item, packaging, and shipping label.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an item arriving damaged, defective, or different from what was ordered.
Restocking Fee:
A 10% restocking fee may apply to approved returns. Restocking fees do not apply to verified damaged, defective, or incorrect items.
Final Sale Items:
Final sale items, clearance items, personalized products, gift cards, promotional sale items, and products marked "Final Sale" at checkout are not eligible for return, exchange, or cancellation.
Refunds:
After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow 10—12 business days for the refund to appear, depending on your bank or payment provider.
Cancellations:
Once an order has been paid and confirmed, we may be unable to cancel it if fulfillment has already started. Contact us immediately at hi@oxontravel.com if you need help with an order
Oxon Travel Warranty:
OXON Travel provides a limited order accuracy and delivery guarantee. If your item arrives damaged, defective, or different from what you ordered, contact us within 2 days of delivery at info@oxontravel.com with your order number and photos. This policy does not cover normal wear and tear, airline damage, misuse, cosmetic damage from regular travel, lost items, or damage caused after delivery.
